Telephone Sales Skills 1 -  The Incoming Call (Re-active)

1 Day - Course Fee £ 295.00 + VAT - 12 Delegates Maximum

A practical and participative programme designed to create a professional telephone sales skill persona and control the conversation to gain a positive end sales result. By adopting professional telephone sales skills, companies can not only increase customers confidence more importantly - increase business. Confidence and opinion is certainly vital when potential customers call you for the first time - This is perhaps one of the largest areas of sales skills training, yet the most under utilised.

All delegates will receive a comprehensive sales manual, which covers all the aspects of the course, and is ideal for future reference and guidance.

Telephone Sales Skills 1 - Sales Training Course Content

Telephone Sales Skills 2 -  The Outgoing Call (Pro-active)

1 Day - Course Fee £ 295.00 + VAT - 12 Delegates Maximum

This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.

All delegates will receive a comprehensive sales manual, which covers all the aspects of the course, and is ideal for future reference and guidance.

Telephone Sales Skills 2 - Sales Training Course Content

  * Planning & Preparation
  * Getting through to the Decision Maker
  * Opening the Call
  * Seeking out Relevant Information
  * Discussing Benefits
  * Handling Objections
  * Recognising Buying Signals
  * Gaining a Positive End Result
  * Practical Exercises

Who Will Benefit? Anyone who needs to make or increase business over the telephone to existing or potential customers.